STANOWISKO:  Specjalista ds. Wsparcia Lokalnej Komunikacji

Jesteśmy europejską siecią dyskontów, oferującą odzież dla całej rodziny i produkty dla domu w najniższych cenach. W Polsce rozwijamy się dynamicznie od ponad 15 lat. Nasz sukces osiągamy dzięki ludziom i ich zaangażowaniu.

Country Communication Support Specialist

Your responsibilities:

• Implements company’s communication support strategy in the German market by communicating with Pepco stores and field using available channels and tools (Newsletters, Bulletins, Emails, Memo, SharePoint, Intranet and others);
• Adapts, edits, verifies communication content intended for German stores in a timely manner and in accordance with the adopted standards;
• Works closely and proactively with communication support specialists in HO and with stores;
• Cooperates with external partners to support stores in local areas required to keep right processes in stores;
• Evaluates communication standards in terms of current requirements and provides suggestions to improve current operational processes on the country level;
• Fosters relationship with local teams to ensure efficient communication flow and maintaining standards;
• Provides support in creating and regular maintaining of Operational Plan, Monthly Activity Calendar, Pocket planner and store database in currently used  systems;
• Supports new stores openings and existing stores in terms of legal requirements, inspections, documentation and other;
• If necessary, takes part in projects related to development of communication tools or operational processes;
• Supports implementation of new standards and procedures on the country level;
• Handles incoming customer service cases, provides content-related information regarding the claims, request or feedbacks to assure proper customer service;
• Delivers solutions to customer queries and claims following agreed procedures and standards;
• Identifies people responsible for solving the problem if needed, ensures effective communication, updates on their progress and enforces solutions;
• Reports unusual or serious problems or procedural errors to the manager
• Drives process changes or documentation changes in other departments when needed;
• Builds and maintains positive relationships in the team. Creates a work atmosphere conducive to creativity by supporting and actively listening to the ideas of others;
• Strives for the highest quality of work performed.
• Copes with difficult situations by identifying the problem, proposing and communicating solutions.

Requirements:

• Advanced level of German allowing flawless communication with the stores;
• Strong written and verbal communication skills;
• Strong organizational skills;
• Meticulous attention to detail;
• Highly computer literate with capability in email, MS Office, and related business and communication tools;
• Working well under pressure and meeting deadlines;
• Ability to adapt to a fast-paced environment;
• Creative and self-motivated mindset;
• Knowledge of a retail market will be a plus;
• Very good level of English.

We offer:

• Work in an international company that is on the Forbes list of the best employers in Poland and is loved by millions of consumers in Poland and Europe;
• Competitive salaries and genuine opportunities for promotion - the development of our employees is the cornerstone of our strategy;
• Private medical care and preferential life insurance to make you feel secure;
• Benefit platform with plenty of opportunities - events, foreign trips, shopping vouchers, etc. - there is something for everyone;
• Discounts on purchases at Pepco stores - buy your favorite products at great prices;
• Work at the headquarters of a company that operates in 19 European countries - you connect with Lithuania in the morning, spend lunch with Croatia, and have a coffee break with Italy;
• The opportunity to develop English language skills while working in an international environment (see point above);
• Numerous free trainings, courses and webinars - we have so much of this that you're sure to find something for you;
• Free psychological, legal and financial consultations as part of our employee support program - your well-being is important to us;
• A friendly atmosphere and the support of colleagues who are willing to share their expertise - despite the fact that we are a really large organization, we have managed to maintain a pleasant, informal atmosphere;
• Work in a unique organizational culture - Pepcoolture, where the mission, vision and values we have developed are the foundations of our daily work.

Dołącz do zespołu PEPCO!