Operation Change and Continuous Improvement Manager

Key Responsibilities

• Leading business requirements definition for projects related to store operations and field processes.
• Gathering, evaluating, and approving business requirements to ensure solutions meet operational needs.
• Preparing business documentation, proposing process improvements, and validating expected business benefits.
• Coordinating testing, training, pilot programs, and rollouts by securing the necessary operational resources.
• Identifying, evaluating, and recommending new technologies to improve store and field operations.
• Monitoring market trends and competitor solutions, preparing benchmarks, and providing recommendations for continuous improvement.
• Overseeing testing of store and field systems, approving test scenarios, and monitoring production quality.
• Representing the Operations function in cross-functional projects, workshops, and implementation initiatives.
• Supporting new country openings by validating local operational requirements, approving exceptions where required, and coordinating store systems training.
• Collaborating with external vendors to ensure timely delivery and successful implementation of solutions.
• Building strong relationships across departments, ensuring effective communication, stakeholder engagement, and smooth change management.

Requirements

• Bachelor's degree or higher.
• Minimum 3 years of experience in a similar role, ideally within a retail environment.
• Experience in project management and leading cross-functional initiatives.
• Strong understanding of retail operations, store processes, and operational systems.
• Proven ability to gather business requirements and translate them into practical business solutions.
• Experience coordinating system testing, implementation, and change management activities.
• Excellent stakeholder management, communication, and collaboration skills.
• Strong analytical mindset with the ability to identify opportunities for continuous improvement.
• PRINCE2 or another recognized Project Management certification is a strong advantage.
• English at a minimum B2 level (written and spoken).

You are bound to like your job at Pepco because we guarantee:

• Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
• A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
• Life insurance on preferential terms, to feel secure.
• An extensive benefits platform offering a wide range of options - including medical care, sports cards, events, trips, shopping vouchers, and more.
• Discounts on purchases at Pepco stores - get your favorite products at even better prices!
• Unlimited access to LinkedIn Learning (for IT - Udemy Business), giving you thousands of expert-led courses to support your professional development, build new skills, and learn at your own pace.
• The opportunity to improve language skills by working in an international environment.
• Free psychological, legal, and financial consultations as part of our employee support program -our employees' well-being is our top priority!
• Smart Lunch - meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
• Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
• A social fund providing additional financial support to ensure security and assistance in various life situations.
• A friendly atmosphere and support from colleagues who are eager to share their expert knowledge - despite being a large organization, we’ve maintained a warm, informal atmosphere.
• A role within a unique organizational culture - Pepcoolture - where our mission, vision, and values are the foundation of our everyday work.