IT Delivery Manager

Responsibilities:

• Managing delivery of specified area while cooperating with Vendors, Project Managers, Business and other delivery stakeholders;
• Overseeing daily activities of delivery team and provide direction and guidance as needed;
• Cooperating with other team leaders to coordinate proper delivery across all IT areas;
• Ensuring proper 2-way communication with stakeholders regarding the priorities and exceptions;
• Reviewing business needs and plans and taking them in delivery plans;
• Serving as point of escalation for Project Managers, Business Partners and other Pepco requestors;
• Building positive and productive working relationships with customers for business growth;
• Using Project Management best practices to drive delivery in transparent, controlled and manageable manner;
• Overseeing quality assurance processes on suppliers’ side;
• Cooperating with Pepco Test Centre of Excellence in software quality assurance;
• Performing quarterly vendor reviews;
• Ensuring that continuous improvement approach is applied on 3rd party side and driving the adoption of new technologies.

Requirements:

• Higher education in IT or related field;
• At least 8 years of professional experience, min. 3 years of experience in a similar role;
• Advanced knowledge of project management, software development methods and information technology; basic knowledge of  ITIL, relational databases, WINDOWS operating systems, PC and PC peripherals structure and handling;
• Retail experience is nice to have;
• Project Management certificates are a plus;
• Excellent written and verbal communication skills;
• Fluent English;
• Communication skills, customer focused and target-orientation;
• Excellent client-facing and internal communication skills.

We offer:

• Work in a company that is on the list of the best employers in Poland according to Forbes;
• Work at the Pepco Headquarters, serving 18 European countries. All decisions are made here, the strategy is created and YOU can be part of this fantastic project;
• Stability of employment, employment contract and favorable remuneration conditions;
• Organizational culture that creates a friendly and inspiring work atmosphere;
• Dynamic development, rich training system;
• Additional benefits such as an employee discount on purchases in Pepco stores, a benefit platform (to choose from, e.g. Multisport, medical care, cinema tickets, etc.).